So I just came back from One Utama. I went to buy a gift voucher for my godfather at MPH.
When I went to the Customer Service counter. There were 3 staff at the counter. The first girl saw me, and quickly took out some file and pretend to go through it while the second girl tried so hard not to have eye contact with me thinking that would allow her to not need to tend to me. Annoyed at these two, I proceeded to speak loudly to the third person which was a guy. I said “Hi! I would like to purchase a gift voucher!”
While waiting for the give voucher, the first girl disappeared and I saw her coming back to the counter and proceeded to talk to the second girl about non-work related stuff. Obviously they were slacking and not doing their job. I could even hear what their conversation was about. The highlights of it went something like this “I saw so-and-so yesterday and she was wearing a dress. Looked so sexy”, “It made her breasts look huge” and another one “why do they ban these books? it makes them look more seducing. I want to buy them just because they are banned.”
For FUCK’s sake! If you guys wanted to slack at least do it properly. I mean, there I was, a customer and they could’ve at least pretend to look busy until I left or something. They were chatting right in front of me about trivial nonsense. It was a good thing I did not see any ’suggestion forms’ nearby. Otherwise I would’ve wrote a long essay about their service or lack thereof. Do not get me wrong. I am not upset with MPH for hiring these people. I am upset about these kind of people in general. They are everywhere in Malaysia. It is very sad to come back to my own country to see these kind of people having these kind of mentality. You would think things would change for the better over here, what with the government and all wanting to improve our country’s image. I tell you the truth, nothing good will happen if the people do not first get over themselves.
In order to lead, you must first learn to serve.
Posted by pneoxian 